Contact Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, verification, technical concerns or general feedback. Contact us by live chat, phone or email and we’ll work to resolve your enquiry quickly and clearly. For payments or withdrawal queries our payments team can assist, while affiliate enquiries are handled by a dedicated team. Please have your account details and any relevant transaction references ready when you get in touch. Support is UK-based and responsive.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, available 24/7 for account support) |
| General enquiries | [email protected] (general enquiries, typical reply within one business day) |
| Affiliate enquiries | [email protected] (affiliate team, partnership enquiries handled Mon-Fri) |
| Phone | +44 20 7946 2851 (UK line, available 09:00-21:00) |
| Working hours | Mon-Fri, 09:00-18:00 (core hours for non-urgent enquiries) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or when supporting documents are required. Please send your message to [email protected] with a clear subject line, your Fantastic Spins username and current contact details to avoid delays. FantasticSpins aims to reply promptly and may request further information to resolve your enquiry.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, while more complex issues, such as identity checks or payment investigations, may take longer depending on their nature and required checks. For urgent matters use live chat for fastest assistance. We'll keep you updated at every step until your query is resolved.
Feedback
We’d love to hear from you. Send feedback, suggestions or ideas to help improve our site. Every message is reviewed carefully by our team and used to shape updates to features, promotions and the user experience. Share comments via live chat or email [email protected] and we’ll consider your input when planning future changes.