Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Fantastic Spins platform and the services we provide. They explain the relationship between you and us, your responsibilities as an account holder, and the way we operate our site. By registering an account or using our services you agree to comply with these terms and any policies we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. Only one account is permitted per person. We may require identity and address verification before allowing deposits, play or withdrawals. You must notify us immediately if you suspect unauthorised access to your account. We reserve the right to restrict, suspend or close accounts where we reasonably suspect fraud, bonus abuse, identity theft or any breach of these terms.

Eligibility requirements

To open and maintain an account you must be at least 18 years old and legally permitted to gamble in the United Kingdom. We may refuse or restrict access to residents of certain jurisdictions in line with applicable laws. Any account opened in breach of these eligibility criteria may be closed and funds withheld pending verification.

Acceptable platform use

You must use the platform only for lawful purposes and not for any activity that would disrupt services or infringe the rights of others. Prohibited behaviour includes attempting to tamper with games, using automated tools to access the site, money laundering, collusion or sharing accounts. We may take technical and administrative measures to prevent misuse and may block or remove content or accounts that violate these rules.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be provided with each offer. Unless otherwise stated, bonuses are for one account per person and subject to verification. We may set wagering requirements, game restrictions and maximum cashout limits for bonus funds. We reserve the right to void bonuses where we reasonably suspect abuse, error or misconduct.

Deposits and withdrawals

All deposit and withdrawal options available to you will be shown in your account. We may apply minimum and maximum limits and require that withdrawals are made to verified payment methods. Withdrawal requests are subject to identity checks and may be delayed while we complete verification or compliance checks. We are not responsible for delays caused by payment providers or banks.

Payment checks and limits

We may set temporary or permanent limits on deposits and withdrawals. If we place restrictions for security, regulatory or responsible gambling reasons we will notify you where possible. Account freezes may be applied while we investigate suspicious activity or verify documentation.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We aim to resolve disputes promptly and fairly. If you remain dissatisfied you may request escalation in accordance with our complaints procedure. Where appropriate, disputes may be referred to an independent adjudicator or an alternative dispute resolution body recognised in the United Kingdom.

Updates to terms and conditions

We may modify these terms from time to time. Material changes will be communicated via your account or by email where possible. Continued use of the service after notification constitutes acceptance of the revised terms. If you do not accept changes you should close your account in line with our account-closure process.

For operational or technical enquiries about accounts or responsible gambling tools, including time-outs and self-exclusion, contact our support team via the help channels in your account. FantasticSpins is committed to operating transparently and to keeping customers informed of their rights and obligations.