Player Privacy Policy
Welcome to the Privacy Policy for Fantastic Spins. This page explains how we collect, use and protect your personal information when you create an account, play games or otherwise use our services. We take privacy seriously and aim to be clear about what we hold, why we hold it and how you can manage your data.
Types of data we collect
We gather a range of information to operate the site, provide services and meet legal obligations. This includes personal data, technical details and transactional records.
Personal data
Personal data may include your name, date of birth, address, email, telephone number and identity documents submitted for verification. We collect this information when you register, verify your identity or contact our support team.
Technical data
We collect technical data such as IP address, browser and device type, operating system, app or browser identifiers and log files. This information helps us secure accounts, deliver the service and troubleshoot issues.
Transactional data
Transactional data covers deposits, withdrawals, wager history, game activity and payment method details. Payment card information is processed by third-party payment providers and we retain only the information needed to administer transactions.
How we use your information
We use your data to create and maintain your account, process payments, verify identity, prevent fraud, comply with legal and regulatory requirements, provide support and improve our services. We may also use aggregated or anonymised data for analytics and business purposes.
Data protection practices
We protect information using industry-standard measures such as encryption in transit, access controls, regular security testing and employee training. Access to personal data is restricted to authorised staff and third parties who need it to provide services.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, analyse site usage and deliver essential functionality. You can manage cookie settings in your browser or device. Disabling certain cookies may affect site performance or access to some features.
User rights
You have a number of rights regarding your personal data, including the right to access, correct, restrict or delete information we hold, and the right to object to processing or withdraw consent where processing is based on consent. You may also request a copy of your data in a portable format.
Access, correction and deletion
To access, correct or request deletion of your personal data, please contact our support team through your account or by using the support channels provided on the site. We will verify your identity before actioning requests to protect your account.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification suppliers, fraud prevention agencies and hosting providers. We may also disclose information where required by law or to protect our legal rights. Third parties are bound to protect data under contracts and only use it for specified purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified through the site or your registered email. You can always view the current policy online. If you have questions, contact our support team at [email protected] or visit the help section in your FantasticSpins account.